Return Policy

Personalized Product Return Policy

If you ordered personalized product from ontheballbowling.com, we're sorry but we can't offer you a return. All sales are final on personalized products.

Stock Image Return

We have a 30 day return policy from the date of delivery. If you return a product that is NOT defective, worn, used or drilled and will NOT be purchasing another product, there is a 20% restocking fee. Additionally, the customer will be responsible for shipping costs and insurance cost for the return to our warehouse. The initial shipping cost paid will not be refunded.

Stock Image Exchange

We have a 30 day exchange policy from date of delivery. If you would like to exchange a product that is NOT defective, worn, used or drilled for a different product, you will be responsible for shipping and insurance costs. to our warehouse.  There will also be a 20% re-stocking fee. Any differences in price and shipping charges will be charged or credited accordingly. Products returned must be new, unused, and in the original packaging.

Manufacturer Warranty Claims

If your product is defective and you would like to file a warranty claim, you will be responsible for shipping and insurance cost to our warehouse. If the product defect warrants a claim and is within the warranty period, we will ship you (free of charge) a new product to replace the defective product. If the original product is no longer available, we will ship a similar product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with OnTheBallBowling.com.

Incorrect Item Received

If you have received the wrong item, please contact us at 1-866-OTB-BOWL (866-682-2695) and leave a voice mail message or send us a message at customerservice@ontheballbowling.com. When you contact us, please refer to your order number.

Damaged Item Received

If you have received an item that is damaged and you feel that it needs to be returned please follow these simple steps.

1.  Email us at support@onthballbowling.com with a description of the damage and photos of the product (and shipping box if it was damaged in shipping to you). Please include your order number and your telephone number along with the best time to reach you.

2.  If you are not able to send images of the damage please call us at 1-866-OTB-BOWL (1-866-682-2695) and leave a voice mail message.

Return Address: OnTheBallBowling, Attn: Return Center, 2001 W. Parkes Ave. Broadview, IL 60155